How can I contact customer support?
Please feel free to contact us via firstname.lastname@example.org or you can use the contact us web form on the menu bar of this web page.
If you are submitting a bug report, you should include your shop name, screenshot (if applicable) & steps as it can help us to process it faster.
In BYOB app, you can use our beacon (at the bottom left-hand side) to quickly navigate our knowledge base without leaving the app.
We work from (UTC +8:00 / HKT) 10:00 - 19:00, Mon - Fri. But we will try to answer your inquiry asap.