How can I contact customer support?

Please feel free to contact us via or you can use the contact us web form on the menu bar of this web page. 

If you are submitting a bug report, you should include your shop name, screenshot (if applicable) & steps as it can help us to process it faster.

In BYOB app, you can use our beacon (at the bottom left-hand side) to quickly navigate our knowledge base without leaving the app. 

We work from (UTC +8:00 / HKT) 10:00 - 19:00, Mon - Fri. But we will try to answer your inquiry asap.

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