How can I contact customer support?

Please feel free to contact us via or you can use the contact us web form on the menu bar of this web page. If you are submitting a bug report, you should include your shop name, screenshot (if applicable) & steps as it can help us to process it faster.

In BYOB, you can use our beacon (at the bottom right-hand side) to quickly navigate in our knowledge base without leaving the app. 

We work from (UTC +8:00 / HKT) 10:00 - 19:00, Mon - Fri. But we will try to answer your inquiry asap.

If you want to want to arrange a Skype session to talk about the problem you're facing, it's also OK. We'd happy to help you get rid of your pain. Just send us an email about your available time. 

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