Why aren't my orders edited?
On some occasions, BYOB cannot edit your order. It's likely because it is prohibited by Shopify. Here are some edge case examples:
- Customers add bundles to the cart. But they don't check out immediately. After a period of time (e.g. 2, 3 days or even longer period of time), you delete or put some products off the shelf (i.e. not available for purchase). We cannot put not available products to orders.
We try to eliminate the possibility of order edit stopping in the middle of the process. If you ever discover that your order edit is stopped, please notify us and we'll try to investigate and run the order edit manually for you.